Privacy policy.Clear details. Good planning.

Privacy Policy

This policy first took effect on September 23, 2025.

Effective date of this revision: November 8, 2026

Just One Hibachi LLC provides hibachi catering through JustOne Hibachi. We deeply respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, share, and protect your personal information, as well as your rights regarding that information.

Please read this policy carefully before using our services. By accessing or continuing to use our services, you consent to the collection and use of your personal information as described in this policy. Read how we handle text messages about your quote or booking.

1. Information We Collect

To provide and improve our services, we may collect the following types of information:

• Information You Provide Directly:

  • Account Registration & Profile: Name, email address, phone number, username, password, etc.

  • Transactions & Payments: Order details, billing address, and payment details (sensitive payment card information is typically processed directly by third-party payment providers).

  • Customer Support & Communications: Messages, feedback, and communication logs submitted when you contact customer service or participate in surveys.

• Information Collected Automatically:

  • Device & Usage Data: IP address, browser type, operating system, unique device identifiers (e.g., IDFA, IMEI), access times, and pages viewed.

  • Location Data: Coarse or precise geographic location based on your IP address or via permission granted on your device.

  • Cookies & Tracking Technologies: We use cookies and similar technologies to remember your preferences, improve user experience, and analyze site traffic.

When you ask about catering or book an event through a form, by email, by text or by phone, we collect the details you share with us. These can include your name, phone number, email address, preferred contact method and messages. Event details can include the address, date and time, number of guests, occasion, package and protein choices, and food allergies or dietary needs.

2. How We Use Your Information

We use the details you share about an inquiry or booking only to answer your questions, prepare your quote, book and run your event, send confirmations and invoices, and follow up about your event.

We use the collected information for the following purposes:

• To Provide and Manage Services: Create and maintain your account, process orders, complete payment transactions, and provide customer support.

• To Improve and Optimize Services: Analyze user trends and behavior to enhance site/app performance, features, and overall user experience.

• To Communicate: Send transaction confirmations, system updates, security alerts, and administrative messages.

• Where permitted by law or with your consent, we may email you offers, news and updates about our services. You can unsubscribe from these emails at any time.

• For Security and Compliance: Detect and prevent fraud, illegal activities, or security incidents, and comply with applicable legal obligations.

Text messages about your quote or booking

If you text JustOne Hibachi, we may reply about your inquiry. If you agree to receive texts, we may text you about your quote or booking, including availability, confirmations and changes to event details. You can request a quote or book an event without agreeing to receive texts. This permission covers quote and booking messages only.

Message frequency varies. Message and data rates may apply. Reply STOP to stop receiving texts or HELP for help. Read the SMS Terms of Service for this program.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties.

3. Information Sharing and Disclosure

We do not sell your personal information to third parties. The sharing described below excludes text messaging opt-in data and consent. We may share other information in the following circumstances:

• Service Providers: Third-party vendors who assist us in operating our business (e.g., website hosting, email, mapping, text messaging, payment processing, logistics and analytics). These providers are only authorized to use your data as necessary to perform these services for us. When we use a writing tool to draft a reply, we remove contact details before giving the text to the tool.

• Legal Requirements: When required to respond to subpoenas, court orders, legal process, or government requests, or to protect the rights, property, and safety of our company or users.

• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

4. Data Storage and Security

• Security Measures: We implement reasonable administrative, technical, and physical safeguards (such as SSL/TLS encryption and access controls) to protect your personal data against unauthorized access, loss, or alteration.

• Data Retention: We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or to comply with legal, accounting, and reporting obligations. We keep quote and event details only as long as we need them for your request, your event and our business records. Text messages are deleted after one year.

5. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access & Inspection: Request a copy of the personal information we hold about you.

• Correction & Update: Request the correction of inaccurate or incomplete personal data.

• Deletion: Request the erasure of your personal data under certain legal conditions.

• Withdraw Consent: Withdraw your consent at any time where processing is based on consent.

• Opt-Out of Marketing: Unsubscribe from promotional communications via the “unsubscribe” link in our emails or by contacting us directly.

To ask to see, correct or delete your information, email justonehibachi@gmail.com or call (626) 464-1159.

6. Third-Party Links

Our services may contain links to third-party websites or services. This Privacy Policy does not apply to third-party practices. We are not responsible for the privacy policies or content of those third parties, and we encourage you to read their respective privacy statements.

7. Children’s Privacy

Our services are directed toward adults. We do not knowingly collect personal information from children under the age of 16. If we become aware that we have inadvertently collected data from a child, we will take steps to delete such information promptly.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last Updated” date. For major changes, we will provide additional notice, such as a banner on our site or an email notification.

9. Contact Us

If you have any questions, comments, or requests regarding this Privacy Policy, please reach out to us at:

• Company Name: Just One Hibachi LLC

• Mailing address: 12150 Pineville St
  El Monte, CA 91732

• Email: justonehibachi@gmail.com

• Phone: (626) 464-1159